privacy policy

Privacy Policy

Last updated: 28.01.2026

This Privacy Policy describes how Hat & Spicy ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from [your website URL] (the "Site").

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

Personal information we collect may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by Shopify and payment providers, we do not store card details)
  • Order history
  • Information you provide when contacting us

2. Device Information

We automatically collect certain information about your device, including:

  • Web browser, IP address, time zone
  • Cookies installed on your device
  • Pages or products viewed, search terms, and interactions

We collect this information using cookies, log files, web beacons, tags, or pixels.

3. How We Use Your Personal Information

We use your personal information to:

  • Fulfil and manage orders
  • Process payments
  • Arrange shipping and delivery
  • Communicate with you about your order
  • Provide customer support
  • Improve and optimise our Site
  • Send marketing emails (only if you have opted in)

4. Sharing Personal Information

We share your personal information with service providers to help us provide our services, including:

  • Shopify, which powers our online store
  • Payment processors
  • Shipping and logistics providers
  • Email and analytics platforms

These providers only receive the information necessary to perform their services.

You can read more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy

We do not sell your personal information.

5. Behavioural Advertising

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising via:

6. Cookies

We use cookies to power and improve our Site. You can control and manage cookies through your browser settings at any time.

To learn more about cookies and how to disable them, visit:
https://www.allaboutcookies.org

7. Your Rights (UK & EU Customers)

If you are a resident of the UK or EEA, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Object to processing
  • Withdraw consent for marketing
  • Request data portability

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for our records unless and until you ask us to erase this information, or where we are legally required to retain it.

9. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

10. Contact

For more information about our privacy practices, or if you would like to make a complaint, please contact us at:

Email: hello@hatandspicy.com
Business name: Hat & Spicy Ltd
Country: United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).